Refund policy

Return & Refund Policy

At BooksNext, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions and steps for returning items, receiving replacements, or requesting refunds.

1. Return Eligibility Window

  • Return Window: You may request a return or exchange within 7 days of receiving your delivery.

  • Eligible Items: Books and items must be unused, unread, and in the same condition as received, with all original packaging intact.

  • Non-Returnable Items:

    • Clearance / Final Sale items.

    • Digital items or downloadable e-books (if applicable).

    • Gift cards.

2. Reasons for Returns & Exchanges

We accept return or replacement requests under the following conditions:

  • Damaged or Defective Books: Misprints, missing pages, torn covers, or damage sustained during transit.

  • Incorrect Item Received: You received a different book or edition than what was ordered.

  • Change of Mind: Accepted only if the item remains in original, unopened, and pristine condition. (Return shipping fees apply).

3. How to Initiate a Return

  1. Submit a Request: Contact our support team within 7 days of delivery at support@booksnext.com with your order number and full name.

  2. Provide Proof: For damaged or incorrect items, attach clear photos or a short video showing the issue alongside the packaging label.

  3. Approval & Instructions: Once approved, our team will provide you with the return address and instructions on how to send the package back, or arrange a courier pickup if applicable.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: BooksNext will cover all return shipping costs or arrange a free courier pickup.

  • Change of Mind / Voluntary Returns: The customer is responsible for paying return shipping fees. Initial shipping charges are non-refundable.

5. Refunds & Processing Times

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed back to your original payment method (or via bank transfer / store credit for Cash on Delivery orders) within 5 to 7 business days.

  • Store Credit: Alternatively, you can opt for immediate store credit/vouchers for future purchases.

6. Order Cancellations

  • Before Dispatch: You can cancel your order free of charge before it leaves our warehouse by contacting customer support immediately.

  • After Dispatch: If the order has already shipped, it cannot be canceled and must be processed under our standard return guidelines once delivered.

7. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to us:

  • Email: support@booksnext.com